Hear why organizations send critical messages using the RMail Registered Email™ service for the highest levels of certified e-delivery proof.
As Maria Teyssier, Pricing Manager at Tata Communications, explained at Optimize!2020, “We count on RPost to be able to track the emails we have sent to our customers and there is our rate amendment so it is critical, it is absolutely sensitive information that we need to confirm that the customers have received. These notifications are our bread and butter. If the customers don’t get them, we’re in trouble.” (Click here to listen to her 2-minute discussion).
As Bonnie Brown, Deputy Treasurer of Loudoun County, Virginia explained their use at Optimize!2020 as a certified mail and list-email replacement, “We found RPost. It’s actually been pretty phenomenal. It’s both a cost savings and better process. For us it’s absolutely essential.” (Click here to listen to her 3-minute discussion).
Shashi Ayachitam, IT Director at N&D Group insurance carrier discussed use of Registered Email™ e-delivery proof with insurance policy delivery, and summarized, “The transaction response from RPost indicates all the tracking and audit information. This is being leveraged to devise the next sequence of automation. It cuts down costs drastically.” (Click here to listen to his 1-minute discussion).
As Casey Evans, Manager at Watkinsville Storage explained at Optimize!2020, “Using the Registered Email™ service has been a complete game changer for us. They open it, we know they got it. It’s quick, and it’s easy. It’s been wonderful.” (Click here to listen to his 2-minute discussion highlights)
Alan Shipman, Editor, British Standards Institution (BSI), published a paper on RMail Registered E-mail™ Services and Evidence issues within the United Kingdom Legal System, opining the Registered Email™ services comply with and map to the BSI standard: BS 10008:2014 Evidential Weight and Legal Admissibility.
Locke Lord Bissell and Liddell LLP published a detailed legal analysis (available from RPost upon request) that maps the Registered Email™ technology to electronic commerce law and opines that the Registered Email technology satisfies seven key legal principles important to yield a legally valid and court admissible piece of evidence that has high evidential weight. In brief, the legal analysis opines that the Registered Email technology:
- DELIVERY PROOF: Provides a record of sending and receiving in accordance with the Uniform Electronic Transactions Act (UETA) by recording the recipient’s server’s receipt;
- CONTENT PROOF: Uses cryptographic techniques to mathematically associate and preserve as tamper-detectable the contents of email and their attachments so as to satisfy process requirements designed under UETA, the Electronic Signatures in Global and National Commerce Act (ESIGN), and in evidence law to establish evidence of content;
- OFFICIAL TIME STAMP: Links to a trusted and objective time source providing essential and credible evidence in disputes in which the time an email was sent or received is material to the case;
- ADMISSIBLE EVIDENCE: Produces records that are court-admissible as to their fact of delivery, as to their legal time of delivery and as to authenticity of content;
- FUNCTIONAL EQUIVALENCE: Serves, under the Uniform Electronic Transactions Act (UETA) and the Electronic Signatures in Global and National Commerce Act (ESIGN), as the functional equivalent of paper mail, to be used in lieu of certified mail, registered mail, return receipt mail, private express mail services and similar types of paper mail services;
- ELECTRONIC ORIGINAL: Provides a true electronic original of the message content, message attachments, and transmission meta-data including the delivery audit trail; and
- CONSENT: Records consent, as under electronic law the recipient of the electronic transmission must have consented to the use of electronic format as opposed to paper; with a record of the recipient’s consent retained as a reproducible legal record to prove consent if challenged.