In our recent Tech Essentials edition, about the “million-dollar email,” delivery proof was at question. The recent events highlighted below emphasize the additional importance of being able to easily prove the content of your sent email. As you will read, it is very easy for a recipient to modify an email with a few mouse strokes, print to PDF, forward the modified copies, and suddenly you, the sender, are on the defensive… trying to prove what you sent was not what the receiver claims to have received from you.
Can we ever know what happened in a meeting behind closed doors, with no recording devices and no third party witnesses? Probably not.
Is email a clearer way to communicate a complex message? Not always….
At Frankel Insurance, staff sent an email to bind additional commercial property to an existing policy. Later, a claim was submitted to the insurance carrier, and the carrier denied having a record of the additional property having been added to the policy.
We all send emails — some trivial and others that are incredibly important or time sensitive. For the important email messages, how do you know – and prove – that your email was delivered?
Lawyers who practice in Texas stand to save a lot of time and money starting this year. As of January 1, 2014, amendments to Texas rules TRCP 21a(a)(2) and TRAP 9.5(b) now permit service of court documents by email.
An important trend for companies today is use of web-based messaging and CRM platforms such as Salesforce.com to manage, track and/or secure outbound correspondence. While some of these platforms let you send attached documents with your message, most (including Salesforce.com) do not save copies of attachments in the sent record stored in the web-based system.